Reference

pgkuda Terms & Conditions For Your Account

pgkuda Terms & Conditions set the rules for opening, using and closing your account, including wallet checks through DANA, OVO, GoPay and QRIS.

Account eligibilityWallet verificationPolicy access
pgkuda pgkuda Terms & Conditions For Your Account
HELP WITH TERMS

When Account Terms Need Clarification

A clear contact path helps when a clause affects your account, wallet status or access request.

Policy questions Ask through support chat when a Terms & Conditions clause, eligibility point or account…
Wallet status For a DANA, OVO, GoPay or QRIS issue, send the payment reference and approximate…
Account changes Request a correction to your registered phone or account details through support chat.
SECURITY DETAILS

Security Rules Behind Your Account

Our Terms & Conditions explain how account records are handled while you use the service.

Account data

We use the details you submit for account creation, phone verification, access checks and support handling. Keep your registered phone current so policy notices and account requests can be matched correctly.

Cookies

Cookies and similar device storage can keep your session active and remember basic access settings. Your browser may clear them, which can require another sign-in or phone verification step.

Sign-in security

Do not share your password or one-time code. If a device behaves unexpectedly, sign out, change your password and contact support chat before attempting another wallet action.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us connect a transaction with the correct account. A mismatch may require a receipt or further verification.

Record retention

We retain account, support and transaction records for the purposes described in the Terms & Conditions and related policy text. Ask support chat if you need the applicable retention explanation.

Change requests

To request correction, access or deletion of eligible account data, contact support chat with your registered phone details. We verify ownership before acting on a data request.

Terms & Conditions Questions We Hear

The answers below address the Terms & Conditions points most often checked before an account is opened. They cover eligibility, wallet records, device access, policy changes and contact steps, while the full policy text remains the controlling source for your account.

You can read the current Terms & Conditions on this page before opening an account. Check the displayed update date, and contact support chat if a clause or account step needs clarification.

Yes. Account eligibility and service access depend on local law. You must check whether use is permitted in your location, including Indonesia, before opening or using an account.

The Terms & Conditions require accurate payment details and may require matching account records. Keep your DANA or QRIS receipt and reference available if a wallet status needs checking.

Yes. We may request phone verification before account access, account changes or wallet processing. Use the registered phone and never send your password or one-time code to support.

Cleared cookies, a browser change or unusual device activity can require another sign-in or phone verification. Follow the account path again, then contact support chat if access remains blocked.

Contact support chat using your registered phone details and state the correction, access or deletion request. We verify account ownership before changing or releasing eligible account data.

Yes. We may update the policy text and display the applicable update date. Read the revised Terms & Conditions before continuing, because continued account use follows the updated wording.