Reference

pgkuda Legal: Clear terms for your account

Clear Legal terms help you understand account access, wallet checks and the data choices attached to your pgkuda account.

Account termsPrivacy choicesLocal access
pgkuda pgkuda Legal: Clear terms for your account
CONTACT ROUTES

Where to raise a Legal question

A clear contact path matters when a policy question affects your account or wallet status.

Account access Use the account help route when phone verification, a policy notice or a sign-in…
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment receipt and visible status…
Policy request Ask about a clause, data choice or account-record request through the same contact route.
DATA CONTROLS

How we handle your account records

Legal handling is practical: we connect each request to the account, payment record or device session it concerns.

Data collected

We use account details, phone verification data and payment references needed to provide access, confirm wallet status and answer a Legal request. We keep the purpose tied to the stated account task.

Cookie use

Cookies can retain a browser session and policy preference so you do not lose the page during account access. You can clear browser data, though a fresh sign-in may follow.

Account security

Phone verification comes before account access, while payment or withdrawal checks can require matching account details. Never send a password through a contact message or payment receipt.

Record retention

We retain account and transaction records for the period needed for account administration, payment reconciliation and applicable legal duties. When that need ends, the record can enter a removal assessment.

Who handles requests

Our account support route receives questions about Legal wording, privacy choices, cookies and payment records. Include your registered phone detail so the request reaches the correct account context.

Change requests

You can ask to correct account data, clarify its use or request removal where the applicable rule allows it. We may verify ownership first and explain any record that must remain.

Legal questions Indonesian account holders ask

These Legal answers address the practical questions you may have before opening an account or contacting us. We keep the wording tied to account steps, wallet records, browser access and local eligibility, so you know what to check before using the services.

Legal covers account opening, phone verification, access conditions, privacy, cookies, payment records, withdrawal checks, policy changes and the route for requesting clarification or account-data changes.

Access depends on local law. Where local law permits, we show the relevant account path and policy wording; you remain responsible for checking whether access is permitted in your location.

The terms explain how we use payment references to match a deposit or status request. Keep your receipt available, and expect a detail check when a wallet or QRIS record needs confirmation.

We may use your registered phone detail, account records, browser session data and payment reference to identify the request. We use those details for the stated access, payment or policy purpose.

Cookies can keep a browser session and policy preference available while you read or use your account. Clearing them may remove that session and require phone verification or another sign-in step.

Records remain for the period needed for account administration, payment reconciliation and applicable legal duties. We assess removal after that need ends, subject to a request and any rule requiring retention.

Use the account support route and state whether you want a policy explanation, data correction or removal request. We verify account ownership first, then explain the available next step.